The Division of Enrollment Management defines a student complaint consistent with institutionally established guidelines. Generally, UW-Madison defines such complaints as concerns that are of a substantive nature that may interfere with one or more students’ ability to substantially participate in or benefit from the programs, services, or activities of the university. UW-Madison also specifies that complaints be expressed in writing. To facilitate the submission of complaints in writing we provide the contact information listed below. Complaints not related to the Division of Enrollment Management will be sent to the appropriate school, college, or division.
The divisional procedure for processing written student complaints is as follows:
- The written complaint will be reviewed by the Vice Provost of Enrollment Management, or designee who may either:
- Refer the complaint to one or more other institutional complaint processes, if any are applicable; and/or
- Assign the complaint for divisional response.
- The office of the Vice Provost of Enrollment Management will log and track complaint responses.
To submit a written complaint to the Division of Enrollment Management, contact:
Office of the Vice Provost of Enrollment Management
Attention: Executive Assistant to the Vice Provost
333 East Campus Mall, Suite 11601
Madison, WI 53715
Or utilize the form below.
Student Concerns or Complaints
This page has been made available in compliance with 34 CFR 602.16(a)(1)(ix) and the Higher Learning Commission’s FDCR.A.10.030 (more information on the requirement from the Higher Learning Commission).