Student Complaints

The Division of Enrollment Management defines a student complaint consistent with institutionally established guidelines. Generally, UW–Madison defines such complaints as concerns that are of a substantive nature that may interfere with one or more students’ ability to substantially participate in or benefit from the programs, services, or activities of the university. UW–Madison also specifies that complaints be expressed in writing. To facilitate the submission of complaints in writing we provide the contact information listed below. Complaints not related to the Division of Enrollment Management will be sent to the appropriate school, college, or division.

The divisional procedure for processing written student complaints is as follows:

The written complaint will be reviewed by the Vice Provost of Enrollment Management, or designee who may either:
1. Refer the complaint to one or more other institutional complaint processes, if any are applicable; and/or
2. Assign the complaint for divisional response.
The office of the Vice Provost of Enrollment Management will log and track complaint responses.

To submit a written complaint to the Division of Enrollment Management, contact:

Office of the Vice Provost of Enrollment Management
Attention: Executive Assistant to the Vice Provost
333 East Campus Mall, Suite 11601
Madison, WI 53715

Or utilize the form below.

Student Concerns or Complaints

Name
This field is for validation purposes and should be left unchanged.
Your Name (Optional)
While providing your name is optional, not providing your name and contact information may limit our ability to fully respond to your concern or complaint.
Your Telephone (Optional)
Your Email (Optional)
Permission to Share your Contact Information*
- Check this box if you DO give DEM permission to share your contact information with other campus entities
- Check this box if you DO NOT give DEM permission to share your contact information with other campus entities without further discussion with DEM
- I will not be sharing my contact information with DEM
Note that is some cases state and federal law may require us to share your information with the appropriate campus reporting authorities.
Your Concern or Complaint*
Please describe the nature of your concern or complaint. If you have provided contact information we may contact you to gather additional information.

This page has been made available in compliance with 34 CFR 602.16(a)(1)(ix) and the Higher Learning Commission’s FDCR.A.10.030 (more information on the requirement from the Higher Learning Commission).

Student Complaints

Student Concerns or Complaints

If your complaint is an emergency, please contact the UW–Madison Police Department or call 911.